Privacy Policy – How batjli Collects, Uses, and Protects Your Personal Data

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by batjli ("we", "us", or "our") and governs the collection, processing, storage, and disclosure of personal data relating to all individuals ("you" or "the Member") who access or use the batjli website at https://batjli.org and any associated services, applications, or communications channels.

This Policy applies to personal data collected through account registration, deposits and withdrawals, gameplay activity, customer support interactions, promotional participation, and your general browsing of the batjli platform. It should be read in conjunction with the batjli Terms & Conditions, which together form the complete agreement between you and batjli.

By registering an account or using the batjli platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent, you must not register an account or use the platform.

2. Data Controller

For the purposes of applicable data protection law, batjli is the data controller of all personal data collected through the platform. All data-related enquiries, access requests, and complaints should be directed to the batjli Data Support team at [email protected].

3. Categories of Personal Data Collected

3.1 Identity Data. When you register a batjli account, we collect your full legal name and date of birth. Where account verification is required, we may additionally request a copy of a government-issued identity document (such as a National Identity Card) and a selfie photograph to confirm your identity.

3.2 Contact Data. We collect your registered mobile phone number, and your email address where provided. We also retain records of all written correspondence between you and the batjli support team, including live chat transcripts and email exchanges.

3.3 Financial Data. We collect transaction-level records of all deposits and withdrawals processed through your batjli account. This includes the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in BDT, the date and time of each transaction, and the transaction reference number. batjli does not store full payment credentials such as complete mobile banking PINs or full bank account numbers on its own servers.

3.4 Gaming and Betting Data. We collect detailed records of all gaming and betting activity conducted through your account, including game type, wager amount, outcome, session timestamps, bonus utilisation, and responsible gaming tool activations such as deposit limits or self-exclusion requests.

3.5 Technical Data. When you access the batjli platform, our servers automatically collect technical data including your IP address, device type (mobile, tablet, or desktop), browser type and version, operating system, HTTP referral source, pages visited, time spent on each page, and clickstream navigation data. This data is collected using server logs and, where applicable, first-party cookies.

3.6 Communications Data. Where you contact batjli through any channel — email, chat, or telephone — we retain records of those communications for quality assurance, training, dispute resolution, and regulatory compliance purposes.

4. How We Collect Your Personal Data

batjli collects personal data through the following channels:

• Direct provision: Data you enter during account registration, deposit or withdrawal requests, identity verification, or support interactions.
• Automated collection: Technical and usage data collected automatically through server logs and first-party cookies when you access the platform.
• Third-party sources: Identity and fraud-screening data received from authorised third-party identity verification providers and payment processors in the context of Know Your Customer (KYC) and anti-money laundering (AML) obligations.
• Game providers: Session and outcome data transmitted by certified third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) when you participate in their games through the batjli platform.

5. Legal Bases and Purposes of Processing

batjli processes your personal data on the following legal bases and for the following purposes:

• Contract performance: To create and maintain your member account, process deposits and withdrawals, deliver game services, administer bonuses, and handle account queries and disputes.
• Legal obligation: To fulfil KYC and AML verification requirements, retain transaction records as required by applicable financial regulations, and respond to lawful requests from authorised regulatory or law enforcement bodies.
• Legitimate interests: To protect the platform and its members from fraud, collusion, and cheating; to improve platform performance and user experience through analysis of aggregated usage data; to administer the batjli responsible gaming programme; and to send service-related notifications to registered members.
• Consent: To send you promotional communications about batjli bonuses, new game launches, and special offers — but only where you have expressly opted in to receive such communications. You may withdraw your consent at any time by contacting [email protected].

6. Disclosure of Personal Data to Third Parties

6.1 batjli does not sell or rent your personal data to third parties. We may share your personal data with the following categories of authorised recipients, strictly to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and authorised Bangladeshi banking partners, for the purpose of processing your deposit and withdrawal transactions.
• Identity verification providers: Authorised KYC and AML screening services engaged to verify the identity and age of members and to screen against relevant sanctions and watchlists.
• Game technology providers: Certified third-party game studios whose games are made available through the batjli platform. These providers receive only the minimum data necessary to operate game sessions and record outcomes.
• IT and platform service providers: Cloud hosting, cybersecurity, and platform maintenance providers engaged by batjli under strict data processing agreements that prohibit secondary use of your data.
• Regulatory and law enforcement authorities: Where batjli is required to disclose personal data by applicable law, court order, or the lawful instruction of a competent authority. batjli will notify affected members of any such disclosure to the extent permitted by law.

6.2 All third parties with whom batjli shares personal data are contractually bound to process that data only for the specific purposes for which it was shared, to maintain appropriate security measures, and not to make any further disclosure without batjli's prior written consent.

7. Cookies and Tracking Technologies

7.1 batjli uses first-party cookies to maintain your login session, store your language and display preferences, and analyse platform usage patterns. These cookies do not track your activity across third-party websites.

7.2 The following categories of cookies are used on the batjli platform:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without impairing core functionality such as account login and session management.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how members navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve platform performance.
• Functional cookies: Used to remember your preferences and personalise your experience, such as your last-selected game category or responsible gaming settings.

7.3 You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain features of the batjli platform.

8. Data Retention

8.1 batjli retains personal data for the following periods:

• Account and identity data: Retained for the duration of your active account and for a period of five (5) years following permanent account closure, to fulfil regulatory and legal obligations.
• Transaction and financial data: Retained for a period of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Gaming and session data: Retained for a period of three (3) years from the date of each session, for dispute resolution and regulatory audit purposes.
• Support and communications data: Retained for a period of two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Technical and log data: Retained for a period of twelve (12) months from the date of collection, for security monitoring and platform analysis purposes.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical analysis.

9. Data Security

9.1 batjli implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls restricting internal data access to authorised personnel only, regular security assessments of platform infrastructure, and secure data storage practices.

9.2 While batjli takes every reasonable precaution to protect your data, no internet-based system can be guaranteed to be completely secure. In the event of a data breach that poses a significant risk to your rights, batjli will notify affected members without undue delay and take all reasonable steps to mitigate the impact of the breach.

9.3 You are responsible for keeping your own login credentials confidential. batjli will never ask you to disclose your full password through any channel. Suspicious communications that request your password or other sensitive credentials should be reported to [email protected] immediately.

10. Your Rights as a Data Subject

You have the following rights in respect of your personal data held by batjli:

• Right of access: You may request a copy of all personal data batjli holds about you. Requests will be fulfilled within 30 days of receipt.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by batjli. Where the correction is straightforward, please update your account details directly through the account settings section.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to batjli's right to retain data as required by applicable law or legitimate interest.
• Right to restriction: You may request that batjli restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where the processing is unlawful.
• Right to data portability: You may request that batjli provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to object: You may object to the processing of your personal data where that processing is based on batjli's legitimate interests. batjli will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the batjli Data Support team at [email protected]. Please include your full name, registered mobile number, and a clear description of the right you wish to exercise. batjli will respond within 30 days of receiving your request. In cases of particular complexity, this period may be extended by a further 30 days, and you will be notified accordingly.

11. Children and Minors

The batjli platform is strictly restricted to adults aged 21 years and above. batjli does not knowingly collect personal data from individuals under the age of 21. If batjli becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed without further notice. If you believe a minor has registered a batjli account, please contact [email protected] immediately.

12. International Data Transfers

batjli's primary operations are directed at the Bangladesh market, and personal data is processed predominantly within systems accessible to the batjli team. Where personal data is processed by third-party service providers located outside Bangladesh, batjli ensures that appropriate contractual safeguards are in place to protect the data to a standard equivalent to that described in this Policy.

13. Changes to This Privacy Policy

batjli reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, the updated Policy will be published on this page with a revised effective date, and registered members will be notified through a platform notification or email where practicable. Your continued use of the batjli platform following notification of changes constitutes your acceptance of the revised Policy.

14. Contact and Complaints

For all privacy-related enquiries, data subject access requests, or complaints regarding the handling of your personal data, please contact the batjli Data Support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 5 business days for general enquiries; within 30 days for formal data subject requests
• Operating hours: Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with batjli's response to a privacy complaint, you may seek further recourse through the appropriate data protection authority or through the dispute resolution process described in the batjli Terms & Conditions.